Worse service ever
<p>Once again logging a bad review for Telkom. I logged a call with my ISP Mweb which was found to be a line fault this was then processed to Telkom this was all done on the 24th of January 2017. I have since not received assistance from either the ISP or Telkom the ISP sends me to Telkom (although they are the managers of both my data line and data subscription). I have spoken to numerous agents and so called team leaders from Telkom. On the 10th of February I spoke to an agent Anathi Bili and she got me her team leader or so he said Zane Ntsind he advised will communicate with me on Sunday the 13th. On the 13th at 8:20am I received an sms confirming that my fault will be resolved before the 15th, however on the 13th I then received a sms stating that there was a area outage (how convenient). That is why I would not recommend Telkom to anyone I know stay away as they are useless and ***********. As for Mweb still not communication from their side either what a waste worse customer service from bothers ever actually I should say no customer service from either.</p>
Good day
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addresses and forwarded to the relevant persons.
We will escalate the query and remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Good day
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addresses and forwarded to the relevant persons.
We will escalate the query and remain in contact with you until it is resolved.
Kind regards
MWEB Client Services
Even worse and more shocking service. I was advised that my account would not be debited due to the fault and non use of the facility. at the end of February to my surprise no debit was processed I thought what great service now today I get 2 emails 1 saying my account is due double and the other to advise of my arrears my account has always been paid but due to the incompetence of MWEB I’m now stuck in a situation where I’m in arrears which is unfair and not ethical and now I’m being sent from pillar to post pillar to post once again I’m shocked with the pathetic service I will be cancelling my products with MWEB immediately if this issue cannot be resolved.
Even worse and more shocking service. I was advised that my account would not be debited due to the fault and non use of the facility. at the end of February to my surprise no debit was processed I thought what great service now today I get 2 emails 1 saying my account is due double and the other to advise of my arrears my account has always been paid but due to the incompetence of MWEB I’m now stuck in a situation where I’m in arrears which is unfair and not ethical and now I’m being sent from pillar to post pillar to post once again I’m shocked with the pathetic service I will be cancelling my products with MWEB immediately if this issue cannot be resolved.