FA
Farouk A
1 reviews | Active since Aug 2025
13 May 2026, 08:29
Worse service
I've bought over R150 of Airtime I've been First line for over 45 mins nobody answered my call your chat nobody response after day the worse service I got I'm going to cancel my subscription if its not fix today
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 May 2026, 09:50Hi Farouk,
Waiting extended periods without getting through, and still not receiving assistance when you urgently need support is extremely discouraging, particularly when you’re trying to resolve an issue quickly. We understand how draining this experience has been, and this is not the standard of service you should be facing.
We would like the opportunity to assist and take ownership of the issue you’ve been trying to resolve.
Please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll ensure it’s reviewed and followed up appropriately.
Kind regards,
Mweb Team
Waiting extended periods without getting through, and still not receiving assistance when you urgently need support is extremely discouraging, particularly when you’re trying to resolve an issue quickly. We understand how draining this experience has been, and this is not the standard of service you should be facing.
We would like the opportunity to assist and take ownership of the issue you’ve been trying to resolve.
Please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll ensure it’s reviewed and followed up appropriately.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 09:50
Official
Hi Farouk,
Waiting extended periods without getting through, and still not receiving assistance when you urgently need support is extremely discouraging, particularly when you’re trying to resolve an issue quickly. We understand how draining this experience has been, and this is not the standard of service you should be facing.
We would like the opportunity to assist and take ownership of the issue you’ve been trying to resolve.
Please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll ensure it’s reviewed and followed up appropriately.
Kind regards,
Mweb Team
Waiting extended periods without getting through, and still not receiving assistance when you urgently need support is extremely discouraging, particularly when you’re trying to resolve an issue quickly. We understand how draining this experience has been, and this is not the standard of service you should be facing.
We would like the opportunity to assist and take ownership of the issue you’ve been trying to resolve.
Please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll ensure it’s reviewed and followed up appropriately.
Kind regards,
Mweb Team
FA
Farouk A's updateReviewer Update
13 May 2026, 11:06So My Fibre is off and my wife works from home since yesterday the Router the one I got by use there is Red light and Openserve lights are all green so I can't do test scan nothing it doesn't allow me to
FA
Farouk A's update13 May 2026, 11:06
Reviewer Update
So My Fibre is off and my wife works from home since yesterday the Router the one I got by use there is Red light and Openserve lights are all green so I can't do test scan nothing it doesn't allow me to
Mweb's replyOfficial
13 May 2026, 11:25Hi Farouk,
Thank you for coming back to us and for confirming the issue. We understand how disruptive this is, especially with your wife working from home and the service being unavailable since yesterday. We appreciate you providing the detail about the router lights, as that helps narrow this down.
To help restore connectivity, please check and try the following steps:
Ensure the Ethernet cable is connected from LAN1 on the Openserve ONT (the fibre box on the wall) to the port on the ZTE router labelled WAN.
Once confirmed, please restart both devices by switching them off, waiting about 30 seconds, and switching them back on.
We’ve already performed a line reset on our side, so after restarting, test if the connection restores.
If the connection remains down after this:
Please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on the Openserve ONT, specifically whether they are solid green, flashing green, or red. Once provided, we`ll be able to advise on the way forward.
Kind regards,
Mweb Team
Thank you for coming back to us and for confirming the issue. We understand how disruptive this is, especially with your wife working from home and the service being unavailable since yesterday. We appreciate you providing the detail about the router lights, as that helps narrow this down.
To help restore connectivity, please check and try the following steps:
Ensure the Ethernet cable is connected from LAN1 on the Openserve ONT (the fibre box on the wall) to the port on the ZTE router labelled WAN.
Once confirmed, please restart both devices by switching them off, waiting about 30 seconds, and switching them back on.
We’ve already performed a line reset on our side, so after restarting, test if the connection restores.
If the connection remains down after this:
Please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on the Openserve ONT, specifically whether they are solid green, flashing green, or red. Once provided, we`ll be able to advise on the way forward.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 11:25
Official
Hi Farouk,
Thank you for coming back to us and for confirming the issue. We understand how disruptive this is, especially with your wife working from home and the service being unavailable since yesterday. We appreciate you providing the detail about the router lights, as that helps narrow this down.
To help restore connectivity, please check and try the following steps:
Ensure the Ethernet cable is connected from LAN1 on the Openserve ONT (the fibre box on the wall) to the port on the ZTE router labelled WAN.
Once confirmed, please restart both devices by switching them off, waiting about 30 seconds, and switching them back on.
We’ve already performed a line reset on our side, so after restarting, test if the connection restores.
If the connection remains down after this:
Please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on the Openserve ONT, specifically whether they are solid green, flashing green, or red. Once provided, we`ll be able to advise on the way forward.
Kind regards,
Mweb Team
Thank you for coming back to us and for confirming the issue. We understand how disruptive this is, especially with your wife working from home and the service being unavailable since yesterday. We appreciate you providing the detail about the router lights, as that helps narrow this down.
To help restore connectivity, please check and try the following steps:
Ensure the Ethernet cable is connected from LAN1 on the Openserve ONT (the fibre box on the wall) to the port on the ZTE router labelled WAN.
Once confirmed, please restart both devices by switching them off, waiting about 30 seconds, and switching them back on.
We’ve already performed a line reset on our side, so after restarting, test if the connection restores.
If the connection remains down after this:
Please send us a direct message on Hello Peter confirming what the PON and LOS lights are doing on the Openserve ONT, specifically whether they are solid green, flashing green, or red. Once provided, we`ll be able to advise on the way forward.
Kind regards,
Mweb Team