TW
Tersia W
1 reviews | Active since Dec 2015
01 Apr 2026, 07:05
Worse service
Cancelled, never had service, received a faulty router. Paid before delivery. Returned faulty router . Every month NWeb deduct from my account. Phone call after phone call. In the meantime I have to pay for the return. No approved debit order. Mweb still owe me my refund. Instead of refunding me they are trying to ***** from me
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
01 Apr 2026, 10:15 Hello Tersia.
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 10:15
Official
Hello Tersia.
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
TW
Tersia W's updateReviewer Update
01 Apr 2026, 10:17I have been on the line since posting for 2h15min. Same time in your chat of the web. No joy or even a response. Who is fitting this bill.? You still owe me my credit.
TW
Tersia W's update01 Apr 2026, 10:17
Reviewer Update
I have been on the line since posting for 2h15min. Same time in your chat of the web. No joy or even a response. Who is fitting this bill.? You still owe me my credit.
Mweb's replyOfficial
01 Apr 2026, 13:10Hello Tersia.
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:10
Official
Hello Tersia.
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
We completely understand how frustrating this must be. Paying for a service you never received, dealing with a faulty router, and still seeing deductions from your account is unacceptable, and we recognise the effort you’ve had to make to follow up repeatedly. This matter has been escalated to our Cancellation Team, who will review your profile thoroughly and email you with an update and the next steps as soon as possible. We are committed to resolving this and ensuring your refund is processed correctly.
Kind regards,
The Mweb Team
Mweb's replyOfficial
01 Apr 2026, 13:13Hello Tersia,
Being on hold for over two hours without getting through, while still trying to follow up on your refund, is incredibly frustrating and time-consuming. We recognise the effort you’ve had to put in just to get assistance, and that’s not the experience you should be having.
Your matter remains with our Cancellations Team, and they will be addressing all your concerns as part of their review. They will provide you with a direct update and guide you on the next steps to ensure this is resolved properly.
We appreciate your continued patience while the team works through this and ensures everything is handled correctly. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Being on hold for over two hours without getting through, while still trying to follow up on your refund, is incredibly frustrating and time-consuming. We recognise the effort you’ve had to put in just to get assistance, and that’s not the experience you should be having.
Your matter remains with our Cancellations Team, and they will be addressing all your concerns as part of their review. They will provide you with a direct update and guide you on the next steps to ensure this is resolved properly.
We appreciate your continued patience while the team works through this and ensures everything is handled correctly. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:13
Official
Hello Tersia,
Being on hold for over two hours without getting through, while still trying to follow up on your refund, is incredibly frustrating and time-consuming. We recognise the effort you’ve had to put in just to get assistance, and that’s not the experience you should be having.
Your matter remains with our Cancellations Team, and they will be addressing all your concerns as part of their review. They will provide you with a direct update and guide you on the next steps to ensure this is resolved properly.
We appreciate your continued patience while the team works through this and ensures everything is handled correctly. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Being on hold for over two hours without getting through, while still trying to follow up on your refund, is incredibly frustrating and time-consuming. We recognise the effort you’ve had to put in just to get assistance, and that’s not the experience you should be having.
Your matter remains with our Cancellations Team, and they will be addressing all your concerns as part of their review. They will provide you with a direct update and guide you on the next steps to ensure this is resolved properly.
We appreciate your continued patience while the team works through this and ensures everything is handled correctly. If you need any further assistance, you’re welcome to reach out via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team