Worse of the Worse

Item: Mweb
Rating: 1
Author: Nadine G

I spend an hour on the phone, 4 different agents.. Me explaining to them im paying for 30mbps uncapped line, but my speed is less then 10mbps.. I'm telling her is not openserve fibre box, @s we got correct speed on previous user... She tells me she busy checking speed on her side etc. The line gets cut in the process. I get an sms imforming me the matter of was escalated to open serve it will take 48-72 hours.. Now I'm without wifi and I explained > need wifi because I work from home... I'm less then 8days a customer and the service sucks. I paid for days that I have weak speed and now completely off. At this point all wifi providers is a ****.. Mweb u reallly disappointed me. No respond on the live chat. IMXM

Helpful (0)

Replies (1)

Mweb's replyOfficial

29 Apr 2026, 08:37

Hi Nadine, thank you for taking the time to lay this out, we can see how disruptive this has been, especially with you relying on the connection to work from home.

The technical team has already submitted an escalation, and an investigation is currently in progress with the network provider to determine the cause of the speed drop and the loss of connectivity after the escalation.

We’re actively following this up as a priority case due to the impact on your service, and we’ll share feedback as soon as we receive updates from Openserve.

Kind regards,

The Mweb Team

Mweb's reply29 Apr 2026, 08:37

Official

Hi Nadine, thank you for taking the time to lay this out, we can see how disruptive this has been, especially with you relying on the connection to work from home.

We’re actively following this up as a priority case due to the impact on your service, and we’ll share feedback as soon as we receive updates from Openserve.

Kind regards,

The Mweb Team