1 reviews | Active since Oct 2016
Worse internet service provider ever
This has got to be the worse internet service provider ever. Was on adsl battled 7 months with mutiple faults logged at some point asked for a downgrade as i was paying monthly for very intermittent service and when there was service the speeds never half what i was paying for. I was assured they would fix it ,this never happened. In April upgraded to fibre thinking it would get better ..to my dismay its actually worse than the adsl at double the cost!! and now I am stuck in this contract unless I have the cash to fork out installation fees. So not even a month into the contract which the sales person pitched will only start throttling down to 5mb as the line I have is 10mb and only after 170gb is reached every month.So I call the call centre to find out whats going on only to find out they throttle u daily so that u don reach the 170gb .the 10mb line downloads at a whoppping 1mbps if I am lucky, The 170gb is a flat 170gb says the call centre once that is reached u will never get the speed u pay for as its never reset month on month.So people beware MWEB uncapped fibre or adsl is a trap stay very very far away. The sales pitch is really good but u getting nothing u sign up for and end up paying a fortune with no internet service.
Good day Charlene
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. He explained to you how the throttling works and what speed the connection will work at if the account is throttled.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day Charlene
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. He explained to you how the throttling works and what speed the connection will work at if the account is throttled.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
