1 reviews | Active since Jun 2016
WORSE CUSTOMER SERVICE
Worse customer service, no one answers or replies, or you wait two hours and then they cut off.
I tried firstly Mweb online chat yesterday, and after waiting three hours, decided to try and call. Landed up waiting for half an hour, and was still in the same position in the queue..
Again this morning onto live chat on their website, after about one and a half hours, someone came back to me, and said that they would check my account, and suddenly it said something like Agent has ended chat.
I have now been back onto live chat, and now one hour and 20 minutes and still no response. There is no email address where I can contact their accounts department. No human interaction, just feels like Mweb do not care about their customers who pay their salaries each month. Disgusting service
We understand how frustrating it must be to spend so much time trying to reach support, only to be left waiting on calls and chat without meaningful assistance. When you’re actively trying to resolve an issue and can’t get through, it can feel discouraging and overwhelming. This experience did not align with the level of responsiveness and support accessibility we aim to provide, especially when you need help promptly. We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to reach support, only to be left waiting on calls and chat without meaningful assistance. When you’re actively trying to resolve an issue and can’t get through, it can feel discouraging and overwhelming. This experience did not align with the level of responsiveness and support accessibility we aim to provide, especially when you need help promptly. We’d really like the opportunity to assist and get your concern properly addressed. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team