RP
Rhyn P
1 reviews | Active since Mar 2020
01 Jun 2026, 15:29
Worse call centre ever
After a whole day I am not able to get hold of them. Neither by phone or on their chat. I have not internet because of a mistake they made that I cannot fix on the online portal.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
01 Jun 2026, 15:35Hi Rhyn,
We understand how frustrating it must be to be without internet due to an error and then struggle to get through to support to have it fixed. When something is impacting your connection, assistance should be easy to access and responsive, and this is not the experience we aim to provide.
We would really like to assist in getting this resolved for you. Please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to your account, so we can locate your details and investigate further.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet due to an error and then struggle to get through to support to have it fixed. When something is impacting your connection, assistance should be easy to access and responsive, and this is not the experience we aim to provide.
We would really like to assist in getting this resolved for you. Please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to your account, so we can locate your details and investigate further.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 15:35
Official
Hi Rhyn,
We understand how frustrating it must be to be without internet due to an error and then struggle to get through to support to have it fixed. When something is impacting your connection, assistance should be easy to access and responsive, and this is not the experience we aim to provide.
We would really like to assist in getting this resolved for you. Please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to your account, so we can locate your details and investigate further.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet due to an error and then struggle to get through to support to have it fixed. When something is impacting your connection, assistance should be easy to access and responsive, and this is not the experience we aim to provide.
We would really like to assist in getting this resolved for you. Please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to your account, so we can locate your details and investigate further.
Kind regards,
Mweb Team
Mweb's replyOfficial
02 Jun 2026, 11:36Hi Rhyn, we can understand your frustration. From your side, the service has already been cancelled, so not having immediate access to your line feels like an unfair interruption, especially when you still need connectivity in the meantime.We can see that you’ve already spoken with our Client Services team via Live Chat and were assisted on that interaction.To clarify, once a cancellation is processed, the line release is handled in coordination with the infrastructure provider, and the service remains active on their side until the release process is completed.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 11:36
Official
Hi Rhyn, we can understand your frustration. From your side, the service has already been cancelled, so not having immediate access to your line feels like an unfair interruption, especially when you still need connectivity in the meantime.We can see that you’ve already spoken with our Client Services team via Live Chat and were assisted on that interaction.To clarify, once a cancellation is processed, the line release is handled in coordination with the infrastructure provider, and the service remains active on their side until the release process is completed.Kind regards,
The Mweb Team
The Mweb Team