World class joke of a service

What horrible service.i signed up the 30aug and paid upfront.statement was send but router was not installed at flat .i logged more than 20queries online and spent more than r500 airtime and still nothing is resolved.no one has contacted me as yet and I am still without internet but still being debited for a service that I am not receiving.wish i never signed up as I want to switch to a different ISP.customer service is poor and no communication.when do I get through after 40 min on hold I am transferred to other dept that is closed.