L
Lukas
1 reviews | Active since Sept 2026
10 Sept 2026, 09:31
With AI is a learning curve for everyone
With AI is a learning curve for everyone. For a month I struggle to speak to a human over the phone from Mweb and I know I'm not the only client but please don't take longer than 10min to speak to a client The human agent needs to respond faster afterall the client pays the salary But over all my experience with Mweb all this years whas excellent
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Mweb's replyOfficial
10 Sept 2026, 09:41Hi Lukas,
We appreciate your honest feedback, especially after being a Mweb customer for so many years. It’s great to hear that your overall experience with us has been excellent, while we also recognise your frustration with the difficulty of reaching a human agent and the wait times you’ve experienced.Your point about quicker responses is well understood. We know that when you reach out for support, you want to speak to someone promptly and get the assistance you need without spending a long time waiting.We value your feedback and appreciate your continued support of Mweb over the years.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
We appreciate your honest feedback, especially after being a Mweb customer for so many years. It’s great to hear that your overall experience with us has been excellent, while we also recognise your frustration with the difficulty of reaching a human agent and the wait times you’ve experienced.Your point about quicker responses is well understood. We know that when you reach out for support, you want to speak to someone promptly and get the assistance you need without spending a long time waiting.We value your feedback and appreciate your continued support of Mweb over the years.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
Mweb's reply10 Sept 2026, 09:41
Official
Hi Lukas,
We appreciate your honest feedback, especially after being a Mweb customer for so many years. It’s great to hear that your overall experience with us has been excellent, while we also recognise your frustration with the difficulty of reaching a human agent and the wait times you’ve experienced.Your point about quicker responses is well understood. We know that when you reach out for support, you want to speak to someone promptly and get the assistance you need without spending a long time waiting.We value your feedback and appreciate your continued support of Mweb over the years.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team
We appreciate your honest feedback, especially after being a Mweb customer for so many years. It’s great to hear that your overall experience with us has been excellent, while we also recognise your frustration with the difficulty of reaching a human agent and the wait times you’ve experienced.Your point about quicker responses is well understood. We know that when you reach out for support, you want to speak to someone promptly and get the assistance you need without spending a long time waiting.We value your feedback and appreciate your continued support of Mweb over the years.Take full control of your fibre experience anytime with the Mweb App (Latest App version: 2.1.15): Getting Started with the Mweb App.Kind regards,
The Mweb Team