KA
Khalil A
1 reviews | Active since Jan 2020
17 Mar 2026, 14:47
************* with a flood of lies
Eventually I got a call. I was advised my monthly fees will be reduced and will get confirmation.nothing nothing nothing happens at mweb accept receipt and a flood of lies. No one contacted me and the app shows the old value.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
17 Mar 2026, 15:00Hi Khalil, thank you for sharing your experience. We understand how frustrating it must be to receive information about a fee reduction and not see this reflected or confirmed.We’d like to look into this further to clarify what was discussed and ensure your account is updated correctly. Please share your account details with us via direct message so we can review this and assist accordingly.Kind regards,
Mweb Team
Mweb Team
Mweb's reply17 Mar 2026, 15:00
Official
Hi Khalil, thank you for sharing your experience. We understand how frustrating it must be to receive information about a fee reduction and not see this reflected or confirmed.We’d like to look into this further to clarify what was discussed and ensure your account is updated correctly. Please share your account details with us via direct message so we can review this and assist accordingly.Kind regards,
Mweb Team
Mweb Team
KA
Khalil A's updateReviewer Update
17 Mar 2026, 15:37***1 is my account no. You know very well your direct message d9nt work. You will be kept for hours and no response. This is cruel how you treat us. You have my account number get someone to call me please.
Start treating your clients with respect and good service. Speaking to mweb and a wall is the same. Await a call from you.
Start treating your clients with respect and good service. Speaking to mweb and a wall is the same. Await a call from you.
KA
Khalil A's update17 Mar 2026, 15:37
Reviewer Update
***1 is my account no. You know very well your direct message d9nt work. You will be kept for hours and no response. This is cruel how you treat us. You have my account number get someone to call me please.
Start treating your clients with respect and good service. Speaking to mweb and a wall is the same. Await a call from you.
Start treating your clients with respect and good service. Speaking to mweb and a wall is the same. Await a call from you.
Mweb's replyOfficial
17 Mar 2026, 15:44Hello Khalil. Thank you for your reply. To assist, we have reached out to the Retentions team, who previously assisted with the above escalation. They will email you to confirm all updates and account changes directly as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply17 Mar 2026, 15:44
Official
Hello Khalil. Thank you for your reply. To assist, we have reached out to the Retentions team, who previously assisted with the above escalation. They will email you to confirm all updates and account changes directly as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team