CS
Charles S

1 reviews | Active since May 2011

01 Feb 2016, 09:38

Will look for another service provider

Sudden increase in usage on Mweb Wireless that's linked to MTN.<br> According to Mweb I used nearly double my average monthly data and was thus charged extra. Ok not problem but I think questionable. Therefore I requested that there be no out of bundle amount allowed.<br> I was told that this was not possible and that the minimum that they would reduce it to was R50.00. Then I contacted them to find out how I could check and manage the usage, something I have not needed to do in the past but was told that MWeb don't supply this information and I must register with MTN to obtain this information.<br> I don't deal with MTN but Mweb surely it is their responsibility to supply this as they are billing me. NOT MTN.<br> Do Mweb expect a person who drives a Volkswagen to go to the alternator supplier if lets say that component fails???

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Replies (1)
Mweb
Mweb's reply01 Feb 2016, 16:02
Official
Hello charl345,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services