Wifi Meb frustrations!!

We have been without fibre/internet for more than a week.Phoning Mweb 10 times daily didn't help.They evrntually told me it was the router which I had checked and it is 100%.. Many calls later, spending lots on purchasing mobile data and hours on my phone, someone did phone me back and after I explained our problem, placed me back in the queue at no 40!!!! I am still without Wifi and internet. Tremendous pressure from my family as they are unable to "operate" I am totally frustrates and exhausted and I am paying for it!!! Please Help!!