Wifi disconetion
Once again when i am being throtled on my internet mweb disconects my wifi functionality.This always happens when mweb sends me a notification of being throtled.
Good day jacques-le-roux
Thank you for taking the time to bring this matter to our attention.
We have checked with our technical team on our side and can confirm that when the account is throttled, your wifi will not disconnect.
When throttling is imposed on the account, all services will be slowed down but we would not be able to disconnect your wifi.
If you experience this problem again, please call our contact center immediately on *** to do some troubleshooting with a technical consultant.
Kind regards
MWEB Client Services
Best regards,
Good day jacques-le-roux
Thank you for taking the time to bring this matter to our attention.
We have checked with our technical team on our side and can confirm that when the account is throttled, your wifi will not disconnect.
When throttling is imposed on the account, all services will be slowed down but we would not be able to disconnect your wifi.
If you experience this problem again, please call our contact center immediately on *** to do some troubleshooting with a technical consultant.
Kind regards
MWEB Client Services
Best regards,