Wifi connection

I reported a fibre problem that is not connecting with a red light flashing the lady told me they will escalate the matter to VUMATEL as their technical providers to look at the problem after two hours still there was no connection I called MWEB again to make a follow up the guy was so rude to me telling me that it's not their problem it's Vumatel problem if they don't have enough technicians to attend to the problem and I told him that I'm paying MWEB not vumatel it's their responsibility to push VUMATEL to quickly solve customers problems when I asked for VUMATEL contracts he refused to give me .I feel that their service sucks.as my business depends on wifi now I'm without wifi for 7 hours because of their INCOMPETENCE