Wifi activation

Past few years I've been using Mweb. Calling them for assistance is tiring. You will wait for agent for more than and hour and they will hang up on you.

At the end of September, I was changing addresses and filled out a form on the app. The app and WhatsApp are honestly useless; you never get any help. I called at the beginning of October, and only then was I able to get help with moving addresses. I was still unable to use Wi-Fi because, apparently, it was still connected to my previous service provider, and I was told I would be able to use it from November 1st.

Now, on the 28th, I see a debit, and when I make contact, I am told that the line was released and activated on the 24th. No one called or made contact to let me know, and I was still unable to use Wi-Fi. I was told by agents, "Someone should've called me on the 24th after activation to check if Wi-Fi is working," but no one did. On the 28th, after spending a whole two hours on the line, they finally managed to fix the router to connect, which apparently needed some changes in settings. If someone had called me on the 24th, that would've been fixed on the 24th. Now I am billed for something I never used; otherwise, they're going to cancel my service.

After weeks of trying to get them to help me, now I need to pay for something I did not use. I spent hours and hours on the phone and finally accepted that I won't have any Wi-Fi for the month of October. Once they decide to activate it, they don't let me know. But they are able to bill me for Wi-Fi they didn't even check if it's working.