Why I find MWeb amorphous in their customer service:

Zero service: lack of email access on Zimbra even though I am paying R62pm for MWeb 25Gb Premium Mailbox forces me to take the time to get on to to hellopeter.

Even though I am paying this, my incoming emails get blocked because of the limit. So one orders and pays monthly for a product, there is no follow up, no set up explanation, no answer to queries and now critical daily emails don't come through unless I keep culling emails sufficiently. This is a time issue...basically why I AM PAYING for the premium mailbox. Why I find MWeb amorphous in their customer service: *MWeb has been my ISP for a few decades, with a break in between when I joined World Online (WOL) for affiliate reasons; then the got taken over by MWeb so I was back with them! As they were developing and rolling out they good and responsive. As they have grown, fibre has rolled out etc and I see no customer service, just product offers to further monetise their base. Once you are paying, that's it.