WHO IS LYING? MWEB OR METROFIBRE?

I HAVE BEEN CALLING MWEB EVERYDAY FOR 3 WEEKS AND EVERY SINGLE ONE OF THESE AGENTS **** TO ME!I MOVED IN TO A NEW PLACE I HAD EVERYTHING READY MY ROUTER THE LINES I JUST NEEDED TO BE CONNECTED SO THEY WANTED MY POA I SEND THAT TO WEEKS AGO AND EVEYDAY I CALL THEY TOLD ME THEY ARE JUST WAITING FOR ACTIVATION FROM METROFIBRE SIDE AND THERE IS NOTHING MORE THEY CAN DO FROM THEIR SIDE!I HAVE BEEN ON THE PHONE WITH METROFIBRE ALSO AND SENDING THEM MESSAGES BUT THESE PEOPLE COULD NOT EVEN GIVE ME AN ANSWER UNTILL TODAY SO MWEB FIRSTLY NEVER SEND THEM THE POA THEY NEED TO ACTIVATE THE LINE AND SECOND IN THE 3 WEEKS THEY WERE TELLING ME THERE IS NOTHING MORE TO DO FROM THEIR SIDE THE AGENT I SPOKE TO TODAY TELL ME THE REQUEST TO ACTIVATE MY LINE WAS ONLY SEND YESTERDAY FROM MWEB SIDE!!!!! 3 WEEK THEY DID NOT DO ONE SINGLE THING?3 WEEKS EVERYDAY I CALL THEY TOLD ME ITS DONE BUT THEY DID NOT EVEN GET STARTED ON THIS???AND MWEB AGENTS KEEP TELLING ME THE PROBLEM IS AT METROFIBRE ??????PLEASE SOMEONE HELP ME?????!!!!!