While Nirav has been extremely helpful… While Nirav has been extremely helpful and gets things done quickly, I can’t say the same for the rest of MWeb service

Item: Mweb
Rating: 1
Author: Karen K

While Nirav has been extremely helpful… While Nirav has been extremely helpful and gets things done quickly, I can’t say the same for the rest of MWeb service. It is almost impossible to speak to representatives unless you are wanting a new service. I have been on hold for 1 hour 42 minutes and still holding since being transferred to sales support. I tried the app customer help and had the same thing waiting for a representative to respond. That went on for almost 2 hours. How exactly am I supposed to get this matter resolved? MWeb I am extremely disappointed!

Helpful (0)

Replies (1)

Mweb's replyOfficial

27 May 2026, 15:16

Hello Karen Thank you for sharing this detailed feedback; it’s genuinely appreciated.We are pleased to hear that Nirav provided you with efficient and helpful support, and we will be sure to recognise him for that. At the same time, the difficulty you experienced in reaching assistance and the extended wait times are not aligned with the level of service we aim to deliver.Your feedback has been logged with our customer journey teams for review, as improving accessibility and reducing wait times across all support channels is a key focus area.We would also like to ensure your matter is fully resolved without any further delays. Please share your details with us via private message so we can take ownership of this and assist you directly.

Kind regards,
The Mweb Team

Mweb's reply27 May 2026, 15:16

Official