While it was a lengthy wait my experience was excellent with the operator

Hi Keith ,

Thank you for sharing your feedback. We appreciate your patience and understand that the wait time was longer than expected. That said, we’re delighted to hear that once connected, the consultant provided a positive experience through clear communication and a quick resolution to your query.
It’s always encouraging to know that our team was able to make a difference, and we appreciate you taking the time to recognise the service you received.

Kind regards,
Mweb Team