WHEN WILL MWEB CREDIT THIS SUSPEDED LINE????????????????????????????????????????????????????

Dear Mweb Team,

***

I am writing to formally demand resolution and credit for a matter that has been outstanding for years and remains unresolved despite numerous attempts to have it corrected.

This pertains to line number ***9 ? 50/25 uncapped line, linked to Mweb Account ***.

Summary of the Issue:

* This line has been down and inactive from June 2023 to July 2024.

* Mweb previously confirmed that the line was indeed non-operational during this period, and that we were billed incorrectly.

* Despite repeated follow-ups, no credit has been processed to date.

Details for Immediate Action:

* Ticket *** (logged by Phendi)

* Previous ***

* Amount Due: R529.57 x 12 months = R6,354.84

* This credit is owed only for June 2023 to July 2024 and does not include any period beyond July 2024.

Account and Contact Information:

* Name: Ledica

* Linked Cell: ***

* Email: *** / ***

* Debit Order: From Ledica?s FNB account

* Service Address: House 15, 11 Lonerock Estate 20 Glenluce Drive, Dougladale, Fourways, 2191

* Postal Address: PO Box 701, Fourways, 2055

* ID Number: ***

Previous Assistance:

We previously liaised with an Mweb representative named Balie, who acknowledged the issue and confirmed that credit should have been processed.

However, after years of delays, multiple reference numbers, and countless follow-ups, this remains unresolved. This level of inaction is unacceptable.

Required Next Steps:

1. Immediate confirmation of receipt of this email and acknowledgement of the outstanding credit.

2. Written confirmation of when the R6,354.84 credit will be processed to our account.

3. Full resolution within 5 business days.

Should Mweb fail to act within this timeframe, we will have no option but to escalate this matter formally to the Consumer Protection Ombudsman and relevant authorities, as this delay constitutes unjust billing and poor service delivery.

We expect professional accountability and prompt resolution.

I require a full ledger on this property and ALL information to resolve and cancel!!