When did South Africans lose their customer loyalty, pride and honesty

<p> </p> <p>I phoned up Mweb asking about Internet solutions in Brooklyn Pretoria.</p> <p>Firstly they tell me I can have ADSL and that I just need to transfer my line from my old house.</p> <p>2 weeks later Telkom come and say they have been lying to me as their is only fibre.</p> <p>I then apply for fibre.</p> <p>Mweb send open serve twice to my house to which they concluded that they couldn’t do the job at hand.</p> <p>They escalate the problem after weeks of waiting I call them again.</p> <p>First call was on a Monday and the lady on the other line promised to call me back within the hour of course there was no call.</p> <p>I call again the next day the man on the line said he will have a response the next day, of course there was none.</p> <p>The third call I made finally a response that somebody with more expertise would come through.</p> <p>After another month and a half I had 3 separate people come.</p> <p>A team on Thursday and then a team on Friday and then a team on Sunday.</p> <p>Every single one of them told me different stories and made promises to sort this problem out.</p> <p>It has taken OVER TWO MONTHS to get my fibre line.</p> <p>Today finally a man called Bennie came through worked on the line and fixed it he told me the truth which was that this problem could have been sorted out the second time after knowing what was wrong.</p> <p>The worst part was how Mweb **** to me the customer on so many occasions.</p> <p>Besides the phone calls they told me twice that I did not have fibre infrastructure to which I both laughed as every house around me has.</p> <p>I then phone Mweb telling them somebody has fixed the line etc. and they tell me now I have to wait 10 days to get a modem and activate the line etc.</p> <p>Almost three months later and they refuse to escalate my order or apologies for their shocking customer service.</p> <p>The lady explained that they are not at fault at all as if I was an idiot and just kept explaining the procedure over and over again as if it would solve anything and she was cheeky.</p> <p>I am not illiterate the simple fact is that I signed up for a service that was stipulated to take a maximum of 45 days and now it has been 3 months and mweb refuse to give me a call or a visit by someone who can actually do something about the matter.</p> <p>I have never been so angry at a service in my life i am at the point of giving up,infact after this i have.</p> <p>i have spent hundreds of rands on the phone with them i have put in so much effort and frustration and nothing i do seems to be enough for just a little customer support.</p> <p>I will be on holiday at capetown and i will have to go to the head offices just to get a service.</p> <p>I will be calling for exact dates and calls i made as everything is on your system so that i can write a report so that others can learn about such shocking customer service.</p> <p> </p>