E
Emmanuel
1 reviews | Active since Sept 2026
04 Sept 2026, 17:18
Whatsup agent are mo...
Whatsup agent are more helpful than telephone call please try to improve on that
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 08:17Hi Emmanuel,
We appreciate you pointing out the difference you’ve experienced between WhatsApp and our telephone support, as this gives us a useful indication of where the customer experience may not be as consistent as it should be. Your suggestion around improving the telephone channel is important, and we’ll ensure your feedback is highlighted with the relevant team. We want customers to feel equally well supported regardless of how they choose to contact us.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
We appreciate you pointing out the difference you’ve experienced between WhatsApp and our telephone support, as this gives us a useful indication of where the customer experience may not be as consistent as it should be. Your suggestion around improving the telephone channel is important, and we’ll ensure your feedback is highlighted with the relevant team. We want customers to feel equally well supported regardless of how they choose to contact us.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 08:17
Official
Hi Emmanuel,
We appreciate you pointing out the difference you’ve experienced between WhatsApp and our telephone support, as this gives us a useful indication of where the customer experience may not be as consistent as it should be. Your suggestion around improving the telephone channel is important, and we’ll ensure your feedback is highlighted with the relevant team. We want customers to feel equally well supported regardless of how they choose to contact us.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
We appreciate you pointing out the difference you’ve experienced between WhatsApp and our telephone support, as this gives us a useful indication of where the customer experience may not be as consistent as it should be. Your suggestion around improving the telephone channel is important, and we’ll ensure your feedback is highlighted with the relevant team. We want customers to feel equally well supported regardless of how they choose to contact us.
Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (v2.1.15)
Kind regards,
The Mweb Team
Best regards,