1 reviews | Active since Aug 2015
Whats going on?
<p>Well were do I start. I upgrade a few months ago from a 4mbps line to a 8mbps line and since then it has been problem after problem. Firstly almost hourly my connection would go off and on. Then on the 14th of May my connection went off for the whole week and has come back on, on the 19th. After Mweb and Telkom blaming each other for the problem. Telkoms tech guy came out on the 19th but has not come out, but to my suprise the connection is back on. However it is now slower than half my speed of 8mbps which I asked for. Even after countless speed tests it remains under 3mbps. I have also paid for this service even though I have not been using it due to it being off for the last week. Also paying for 8mbps bt only getting 2mbps without being throttled. I am very dissapointed.</p>
Please see attached the conversation I had with someone from Mweb on Facebook messenger regarding the fault on the 21st of May.
Please see attached the conversation I had with someone from Mweb on Facebook messenger regarding the fault on the 21st of May.
Good day Kevin.
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day Kevin.
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
