CS
Christelle S

1 reviews | Active since Sept 2020

22 Sept 2022, 14:02

Whatever you do, DO NOT place a potential product in your basket!

So I was having a hell of a lot of issues with another internet service provider and was considering moving to Mweb. I saw previously on their website that they offered a 50/20 uncapped fibre line at R689 per month. However, when I went looking for it, they had a promotion for the same line at R24 for the first month. I just wanted to make sure the price for the following months would still be R689 and saw no other way to confirm this but to place the product in my basket.

Biggest mistake of my life! Not only could I not confirm the price of the line, but I kid you not when I say that FIVE different agents called me trying to confirm the sale!! I was still considering switching to Mweb after the first two calls, but I have sorted out the mess with my original ISP in the meantime, and I asked Mweb after the third call to not call me again. But did they listen? Of course not. I'm like free game to them or something just because they had my phone number (without warning me online that they may still contact me if I did not proceed with the order, as some other companies do.)

I was phoned again just now, and I told the agent that he's the FIFTH person calling me about this. I asked whether Mweb will please stop calling me now, and he said, "Yeah," and hung up on me. I wasn't going to say anything on Hellopeter, but I felt this was extremely rude and the last straw in my opinion, so I wanted to warn people to not make the same mistake I did. They will harass the hell out of you.

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