1 reviews | Active since Feb 2018
What **** are we seeing now ?
I was previously a subscriber to MWeb but eventually cancelled my account ( a mission in itself) and moved to Gmail sometime in 2008. Case closed......or so I thought ! I have just recently been billed by MWeb for December 2017, and once more previously for August 2017. How does this happen ??!! Dormant for approximately 10 years and then all of a sudden the debit order has come to life again ?? And now for the fun part. Try and reach MWeb through mail.....nada. Try and reach a consultant without your account number.....nada. While bank account numbers, ID's and cell phones make it all too easy for them to find us, why can't these specifics be used to find the account ??
Me thinks a **** is afoot. For those of you who have previously been MWeb users, please check your accounts !
Good day ian-king
Thank you for bringing this matter to our attention.
We're really sorry to read of your experience and would like to investigate this matter.
We have since notified the relevant persons and ask that they look into the matter and contact you.
We also see that you have since been in contact with the cancellations team regarding this matter.
They should be in contact with you once they have concluded their investigation.
Kind regards
MWEB Client Services
Good day ian-king
Thank you for bringing this matter to our attention.
We're really sorry to read of your experience and would like to investigate this matter.
We have since notified the relevant persons and ask that they look into the matter and contact you.
We also see that you have since been in contact with the cancellations team regarding this matter.
They should be in contact with you once they have concluded their investigation.
Kind regards
MWEB Client Services