What pathetic service from MWEB

I am very disappointed and angry with Mweb, my fibre cables were installed on the 29th April 2020, then my router came end of May (1 month later) and money was deducted from my account. Every time I call Mweb, they say the issue was handed over to another department and they will get back to me. every week the infrastructure provider (VUMA) is busy at the main box down the road (Sleeping in their vehicle and not doing anything), when my husband talks to them they say "the main board is burnt out and needs to be replaced or they are waiting for the key" i mean come on guys, I get billed for something I can't even use. My Sister-in-Law called Afrihost Fibre and got to use her WiFi the next day, what pathetic service from Mweb. P.S I AM STILL WAITING FOR MY WIFI TO BE CONNECTED!!!! (24 June 2020)