1 reviews | Active since Mar 2017
What is going on Mweb?! Unable to get through to call center via phone or online chat.
I am interested in upgrading my 2mb line to a 4mb line so I decided to give Mweb a call. I called into their sales line at ********** . They have an attention retainer playing every 15 seconds which can get annoying when you are waiting for a while. I waited for 4 minutes then the music stopped and after another 30 seconds the line cut......
I decided to try get hold of an agent through the online chat function on the website and received the first message: "We are still trying to connect you, please be patient. If you don't want to wait please . Thank you!" - This seems like an incomplete message to me.
I carried on waiting to receive the final message: "All available representatives are currently occupied. Your request could not be served. We apologize for any inconvenience this may cause. Please try again later or . Thank you!" - Another incomplete message.
What is going on Mweb?
Good day Mikemor7
Thank you kindly for taking the time to bring this matter to our attention.
This is not the level of service we strive to provide and will surely forward your comments to the relevant teams to address internally.
I also managed to locate the account and see that you data account is already on 4mbps and the line is not managed by MWEB.
As a result you would need to call Telkom to upgrade your line to 4mbps.
We have tried to call you earlier but could not reach you to explain, we will try again to confirm your query.
Kind regards
MWEB Client Services
Good day Mikemor7
Thank you kindly for taking the time to bring this matter to our attention.
This is not the level of service we strive to provide and will surely forward your comments to the relevant teams to address internally.
I also managed to locate the account and see that you data account is already on 4mbps and the line is not managed by MWEB.
As a result you would need to call Telkom to upgrade your line to 4mbps.
We have tried to call you earlier but could not reach you to explain, we will try again to confirm your query.
Kind regards
MWEB Client Services