WHAT HAS HAPPENED TO MWEB SERVICE?

I am so tired of getting the run around from this company. We have a fibre connection from Octotel through Mweb. They have been my service provider through the days of ADSL lines, email address for the past 20 years without a hitch. In the last six months something drastic has happened to the service level. We phone them to ask why our fibre line keeps dropping in our suburb, and they say it doesn't drop. Well, try and watch a tv programme in our home, while we stream and the signal is dropped at least 10 - 15 times in an hour. Is this throttling (I specifically asked this question when purchasing the service). Try send an email, and have the internet go down while you are trying to send it with an attachment that doesn't attach, because the system dropped. Try and find out the reason for the constant service dropping, how about a 45 minute wait, listening to inane chamber music whilst being informed that you are number 46 in the queue. And speaking to the consultant on the other end of the line denying that there is a problem. Perhaps COVID affected our fibre line? It is a mystery as to why the line keeps on dropping. When I am working, I now use my portable MTN GPS system, which seems so much more reliable than the ridiculous excuses we get from MWEB. What's up MWEB? You were a company that I never hesitated to recommend to all and sundry for the excellent service.

Thanks and regards

Diana Mason Frustrated, Annoyed, but still LOYAL PAYING CLIENT