WHAT BEING A LOYAL AND GOOD PAYING CLIENT GETS YOU .

After signing up for what I thought was a 30 day free trial for NordVPN, turned out to be a full 12 month subscription that I was unaware of. Nevertheless, I tried cancelling the subscription as I no longer had use for it but was then quoted a cancellation fee that came to the same amount I would pay if I were to keep the subscription active for 12 months, plus there own fees.

12 months later and I still see the subscription on my invoice. Called in to find out why it wasn’t cancelled, I was told by the representative that I was sent 2 emails that reminded me that my subscription would expire soon and that on the email it states “If your account is in good standing: your service will automatically renew”. So now this subscription has been re-activated for another 12 months, which now that I think about it, is actually a smooth and sophisticated way to rob the consumer, and ensure they make a quick buck off of you.

Now after 1 year I am getting quoted the exact same cancellation fee I declined last year, because I did not call in to cancel one month before the subscription WAS SUPPOSE to expire.

If I knew that being a good paying client and a loyal client who pays his account on time would result in this ****show, then I wouldn’t have used them in the first place. This was the last straw needed to lose me as a loyal client.