What Bad Service !!

What bad service last night after phoning Mweb call center but got use to this poor service the past year. Comfortably arrogant the agent/s that assisted but made it clear by his attitude that he is not really in the mood to assist after I explained the urgency of the matter. For the past year I only have had, bad experience/s with Mweb. I had more problems after their intervention than before. Last week they at least tried for the first time to resolve the matter. What is more concerning is that Dial a Nerd knew more about the problem. They were extremely professional and helpful. Even went into my computer from their offices to fix the problem there and then. It made question how many technical agents at Mweb have the technical qualifications to assist clients. The agent did not even take time to read the notes on the system and told Mweb does not assist with this specific problem, which they actually created. Requesting he log into the computer to fix the problem to get the background he rep**** I will ask my manager and will get back to you.<br> <br>