WHAT A NIGHTMARE!!!

An absolute nightmare dealing with MWEB. I recently moved houses and have not had my fibre line activated since. Fibre line was installed on the 8th August already and everytime I call I’m on the phone for more than hour. Call centre team Leader She-Earl Marks is also just something else. Why is there even a manager if the call centre agents can’t give out their email address or even have a manger speak to the client. I’m being told it’s Frog foot that’s the delay but honestly that’s not my problem. I’m a client on Mweb. Emailed the complaints email address multiple times and it’s just one incompetence after the next.