What a most pathetic excuse for client service and none client centricity!!!!

What a most pathetic excuse for client service and none client centricity!!!!

I have an MWEB fibre contract for quite a while. And on more than one occassion our internet has been cut or suspended due to the **** Payfast system which MWEB insist to make use of for client 'debit order' deductions.

I had to spend numerous time and money on making calls to MWEB who then referred me to PayFast, whom by the way I have nothing to do with. I have a month-to-month contract with MWEB, not Payfast. And I had to follow-up and run around betwen PayFast and my bank Capitec, to get something sorted.

As this happened on more than one occasion, I eventually decided to try and have my debit order come off a different bank account, Discovery Bank. So far, so good.

I recently was in the market and concidering upgradng our fibre from a 40mbs line to a 100mbs line. I decidede to pursue an offer from MTN SUpersonic as they were cheaper than MWEB. I proceeded to give 1 month's calender notice. Just to find that MTN is even worse where their client service and customer care is concerned. Non ethe less I had my MWEB line reactivated on a 100mbs download line,

I opted for a recurring debit order.

Today, 30.09.2024, I called MWEB to change my debit order date. I spoke to Tobeka, who advised that ( I CANNOT CHANGE MY DEBIT ORDER DATE). I need to give 30 days notice and cancel the contract and then ask to be reactivated just to move a ****IN debit order date!!!!

I asked to speak to a manager, and I was told there is no manager available, she will request a call back (24 hour turn-around). This is UPSURD!!!!! In today’s day and age and with today's technology to have such a non-client centric **** process!!!!!! Why don’t MWEB have their own debit order functionality??? Why make use of the **** PAYFAST if it can't be changed!!!!!??? REF (MWB***6)