What a mission with Mweb

I took out my new fibre package on the 28th of November for an existing fibre line that just needs to be tested and then my package activated. It's been almost 15 business days and Mweb has done nothing. I've had to phone and wait half an hour to speak to someone who just escalated my request for activation (apparently they didn't know that the line had been already handed to them). I'm not asking for a fresh fibre installation with cables and the works. I am asking for the testing of an existing line and then the activation thereof. The fibre provider has told me that they had tested the line and officially gave the go-ahead to Mweb on the 10th of December at 11:17AM, but here I sit and I am still waiting for Mweb to flip a switch and send me my login details... Absolutely ridiculous. I was told that they are extremely busy at the moment with new orders... Well, if Mweb does not make a plan before the end of tomorrow, they will have one less order to worry about. My order number is X*** in case Mweb would like to help?