What a mess...

Firstly they allowed to services to be activated on the same property. Both were activated and billed before Openserve activated the fibre line. Then they cancelled the one service but billed for both. After the cancellation they informed me that they want to charge me R3500 for early cancellation - for the duplication they made. I couldn't believe after so many calls that they did nothing.

I called their accounts department and after 20 mins of waiting they answered only to tell me their accounts department can't help me and I need to call a different department.

So do customers need to do your work for you or are your staff just not capable of solving issues. I am still waiting to have this resolved. I recommended Mweb to so many people. I'm embarrassed and in shock... how can a business be so useless at their main product/service.