What a joke! Service is pathetic!!

I app**** for fibre internet through Mweb on the 7th of January. I've been tracking my order online and received a notice that there was an error and the estimated completion date was moved to the 12th of Jan. My hardware delivery estimation date was the 17th of Jan but obviously that didn't happen. I called Mweb twice already to follow up because I need my fibre installed in my new home on the 1st of February as I work from home and they stated that Metrofibre is responsible and they will escalate it and Metrofibre will call me back. Till now I haven't received a call from Metrofibre OR mweb to follow up. I want to cancel my order and I will go elsewhere.