What a JOKE Mweb is! Terrible Service!

I would rate Mweb 0 stars if I could but 1 is the lowest I can give so here's my rant... It surprises me that there is no updates from Mweb themselves given how many 1 star ratings are given.

I moved house and had to log this on the app with my new address. I was advised it would take up to 2 weeks to complete. Logged this initially on the 23rd of August. TODAY is 2 weeks and I have still not received my new router and or installation. I have spoken to 6 different people today alone, each time explaining my story. 3rd Sept I called Mweb spoke to Gareth, who asked for my new residence for installation. This was logged via app yet I still confirmed. He said activation would take a day, at most 2. I reiterated that this needs to be completed by Friday. Zanele called me on the 5th of Sept to confirm my unit number again, already confirmed on app and with Gareth. I told her again that she needs to escalate my case for completion on Friday as per their turnaround times. I told her that I expected an update by close of business. I didn't get a call back yet I received an sms saying installation would take a further 5-10 days. I called mweb again this morning, the 6th of Sept, to discuss this added days, and spoke to Mbali. She merely added notes to the escalation stating that I had called to follow up (As her colleague Norifa) would explain to me today. Apparently she also added notes stating that she told me turnaround times of 72 hours of dealing with the escalation. She did not tell me that. I had told Zanele I needed an update by 12pm today from her and for a manager to call me. I received none of the above. I have been on the line with 6 different people today, being transferred from pillar to post, calls being cut (Jeandre/Jandre, I could here you and then you just kept quiet) whilst holding for 26 minutes.

I called again and was finally told by Thobeka that the delay was with frogfoot and nothing could be done. I called Frogfoot who confirmed that they received no notification from Mweb of my move and emailed them. I called mweb back, was on the line for 45 minutes with Norifa. At first I confirmed all security questions for the how manieth time for the day and she said initially she could not assist me as my unit number was incorrect. HOW??? When I had spoken to 3 other people today. Did mweb just not update it. Needless to say, my old address still reflects and she still could not assist me. I am so done with Mweb! Your consultants are inconsistent, your manager can only be reached "via email because you work from home" and even so, she didn't bother calling me back. I work in the servicing industry and let me tell you, a complaint is taken seriously. Managers are always available for this. Not surprised that there's no feedback from the business on the reviews provided here. You clearly do not take your clients seriously. I hate complaining but this MUST BE the worst service I have ever received. First time I installed my wifi with mweb, done in less than a week. Yet here I am, with them for 4 years and they can't seem to get the basics right with my move. Even the consultants provide differing information! I will certainly be requesting an audit for all the calls. If the manager has enough time not to call back, she has enough time to review all the calls today and tell me where their service failed. Disappointing to say the least!