What a hassle

About a week ago on the 28th October my internet suddenly stopped working. This was after I had seen a metro Fibre technical vehicle working on lines about a block away from my house. I called the technical department and was advised a call needs to be loaded at the time this was impossible as I had changed my cellphone number but could not update it with mweb due to having no internet. I was able to log a call 2nd November but am now being advised there is a 3 to 6 business day turn around time. I have now been without internet for a week. I need this sorted out ASAP