S
Sandra
1 reviews | Active since May 2026
07 May 2026, 09:19
Well my debit bounce...
Well my debit bounced, got a notification, tried to pay through the app, was not going through, spoke to an agent, an she sent me the Mweb banking details to make payment, I was so worried incase my line gets disconnected, but this agent advised me to send proof of payment, she will attach it to my account and my line will not be disconnected, thank you for having such efficient staff,very happy client now
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Mweb's replyOfficial
07 May 2026, 09:31Hi Sandra,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that, despite the initial concern, the agent was able to guide you correctly, reassure you, and help ensure your line remained active by advising you to send through the proof of payment.
Having a situation handled calmly and efficiently can make all the difference, and it’s great to know that the support you received put your mind at ease and left you feeling satisfied.
We appreciate you choosing us and are glad this experience ended on a positive note.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that, despite the initial concern, the agent was able to guide you correctly, reassure you, and help ensure your line remained active by advising you to send through the proof of payment.
Having a situation handled calmly and efficiently can make all the difference, and it’s great to know that the support you received put your mind at ease and left you feeling satisfied.
We appreciate you choosing us and are glad this experience ended on a positive note.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 09:31
Official
Hi Sandra,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that, despite the initial concern, the agent was able to guide you correctly, reassure you, and help ensure your line remained active by advising you to send through the proof of payment.
Having a situation handled calmly and efficiently can make all the difference, and it’s great to know that the support you received put your mind at ease and left you feeling satisfied.
We appreciate you choosing us and are glad this experience ended on a positive note.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that, despite the initial concern, the agent was able to guide you correctly, reassure you, and help ensure your line remained active by advising you to send through the proof of payment.
Having a situation handled calmly and efficiently can make all the difference, and it’s great to know that the support you received put your mind at ease and left you feeling satisfied.
We appreciate you choosing us and are glad this experience ended on a positive note.
Kind regards,
Mweb Team