Welcome to being throttled by MWEB

Hi Mweb<br> <br> I called mweb at 19:48 today (3rd January 2016). For more than a week we experienced VERY SLOW Internet speed.<br> <br> After speaking to technician he advised me with the following:<br> 1. Over 31 day period I have used more than 78 GB and have now been throttled. <br> 2. They will only remove my throttle once they see my usage us reduced. I need to switch off my router for 2 DAYS!!!!<br> 3. The throttle does not automatically reset after the new month!<br> <br> <br> <br> Like I mean seriously these guys are ******. They don't feel ashamed to charge me for a poor service. Which being I paid on the first of January for a new month subscription! Image I have to switch off my data connection for 2 FREAKING DAYS! Seriously man what do these fools take me for? I am not living in the stone age! And now I have to buy additional data from my mobile service to help me & fam through the next few days!<br> <br> Honestly my six month contract is over I think it's easier to move my service. But looking at the other Hello Peter comments it looks like that's going to be another issue. Tired of these mediocre service provided here in SA were the customers need to be quiete and accept these third class standards!<br> <br> Regards <br> Fatima