AH
Andre H
1 reviews | Active since Aug 2009
09 Mar 2026, 15:19
Web of chaos
Mweb has hosted my email for 20 years or so. For several weeks it doesn't work - endless problems of sending and receiving mails. This week spent over 2.5 hours on first call hanging on to speak to help line. They worked with me for over 20 minutes changing settings etc and at the end said they couldn't check if it was working and I must call back in an hour. (that would mean another 2.5 hour wait) Today also 2 hour wait. I was number 23 in line and at number 2 they cut me off. Am furious as their alternative app helpline also doesn't work. What does one do? Definitely thinking of moving to another site.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
09 Mar 2026, 16:35Hi Andre, thank you for sharing your experience. We understand how frustrating it must be to face ongoing email issues, long wait times, and interruptions during your support calls, especially after being a valued client for so many years. Please be assured that we have escalated your case to the relevant team, and a callback has been requested to assist you directly with your email service. The team will work with you to resolve the issue as quickly as possible. We appreciate your patience while the escalation is being handled, and if you require any further assistance in the meantime, we’re here to help. U^
Mweb's reply09 Mar 2026, 16:35
Official
Hi Andre, thank you for sharing your experience. We understand how frustrating it must be to face ongoing email issues, long wait times, and interruptions during your support calls, especially after being a valued client for so many years. Please be assured that we have escalated your case to the relevant team, and a callback has been requested to assist you directly with your email service. The team will work with you to resolve the issue as quickly as possible. We appreciate your patience while the escalation is being handled, and if you require any further assistance in the meantime, we’re here to help. U^