Web FIbre - no installation

<p>I had called in on 27 Feb 2017 to order an Mweb fibre package which included free installation. I was contacted by Openserve shorty after for installation. They arrived at my complex and was told by the technician that he is unable to do installation as it sits with another department. I received no further communication from openserve. </p> <p> </p> <p>I had called Mweb on many occassions to ask wht can be done and I was told that there i a waiting period of 45 working days. I called in today (40 workings days) and was told that Openserve has now notified them that Fibre is not available in my complex.</p> <p> </p> <p>This is incorrect as there are many units within the complex who have fibre and I can physically Identified the fibre boxes in the complex. I have escalated the matter many times but received no feedback from Mweb. MWB ********** and MWB ********** . Now I have waited almost 45 working days for nothing and with no service from Mweb. I have been an MWeb ADSL customer for a number of years yet still received such poor service from Mweb.</p>