Web - Bad customer service

Mweb is probably the worst internet service provider that I've ever came across.

They have no customer service at all, they have the same lame excuses every time you call in. The sales people does not even communicate properly to give customers the correct information.

I app**** for Fibre on 02/01/2021 and pleaded to the sales lady that assisted me to please make a note on the system that I need the Fibre activated asap, she said it will be activated on Tuesday 05/01/2021 but no activation has taken place. On Wednesday 06/01/2021 I had to phone mweb and struggled enormously to get through to them. Eventually I got hold of someone and explained my frustration, then she said that she will re submit the order to get the line activated. She then told me that I'll receive an sms with the activation but then no sms received.

I then had to phone in again on Wednesday 06/01/2021 once again it took forever to speak to a consultant, I gave him all the details he requested and then to found out that the lady who assisted me on Tuesday submitted the order to the wrong department. Then he told me that he'll submit the order for activation to the correct department.

Today on Thursday 07/01/2021 I had to phone mweb again and once again it took long to speak to a consultant to tell me the same story since Monday, that she can see on the system that the order for activation has been sent through to the technical department and that they are awaiting feedback from them.

They don't even have the courage the call the customer to give an update, you as the customer have to call in every time to follow up on the activation.