HB
Hermann B
1 reviews | Active since Jan 2013
06 Nov 2016, 14:00
Weak line Speed Mweb
<p>I Really hate doing this believe me, but if you want something fixed or done you have to moan.... Or so it seems...</p> <p> </p> <p>Since Switching to Mweb I have WEAK line speeds.</p> <p> </p> <p>When I was with Telkom on a 2MB line I at least got a speed test of 1.3Mb on average, now on Mweb 4MB line 0.98 Mb if and only IF I am lucky 2.3 Mb.</p> <p>What is going on???? Can someone please explain this to me?</p> <p> </p> <p>Billing department I am only willing to pay for what I get, I thought the 4MB line will make a difference and seeing Mweb is managing my Line I was relieved to get away from Telkom, to my despair.</p> <p>Will you be happy if you pay for a Mercedes but they deliver you a Uno? Now I am on 12 month contract, can I move away from you or will you be able to sort this out?</p> <p> </p> <p>Please assist me regarding this</p>
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Hermann B's updateReviewer Update
06 Nov 2016, 20:05Now I am buffled, the call centre guys told me the issue is with Telkom... Call was logged with telkom, after MOANING again on Facebook, whoever manages your page did a port reset and i am on 3.6Mb now.... Does the okes on the call centre know what to do? 2nd time I ran into issues with the call centre where the FB guy sorted me... Give that man a promotion
HB
Hermann B's update06 Nov 2016, 20:05
Reviewer Update
Now I am buffled, the call centre guys told me the issue is with Telkom... Call was logged with telkom, after MOANING again on Facebook, whoever manages your page did a port reset and i am on 3.6Mb now.... Does the okes on the call centre know what to do? 2nd time I ran into issues with the call centre where the FB guy sorted me... Give that man a promotion
Mweb's replyOfficial
07 Nov 2016, 14:57Good day Herrie6
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Nov 2016, 14:57
Official
Good day Herrie6
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,