We will take care of it.

<p>My story starts off as me as an unhappy customer from telkom joining MWeb .</p> <p> </p> <p>this started in december, I joined mweb full of hopes and dreams to finally have a service provider that could provide ..... I was so wrong, the signs were all there, </p> <p>At first I should have noticed that the sales agent lyle was the first mistake, he joined me up and never followed up on his promises.</p> <p> </p> <p>Then I had to change my adsl line from telkom to mweb which I did, waited the month for it to happen but I did it, from there I was meant to contact mweb to notify them that my line is in the holding pool for them to change it over and upgrade my speed I did this , on the 03/01/2017.</p> <p>I spoke to a very arrogant and ****y agent who told me he would handle it and give me feedback in three day where I then had to contact them again to finalise everything under the impression i was gonna get feedback I did not....</p> <p>30 jan 2017, my internet went down... now keep in mind I use it for studies, work and running my household because this is the digatal age, I Phoned Mweb to see why it might be down because it was raining that morning ..... To my disbelive they told me my line has been suspended because i did not change it over ... I was shocked becuase I phoned through on the 3rd, they told me this was my error!!! I said hold on, pull the call, they pulled the call and noticed that their agent did not deliver on his promises... I was dissappointed because this is why I left telkom .... so they told me would have to do the whole process again but I refused they made the error they should take ownership... so now its been two weeks and my problem has been pushed to the side and I have had no solid feedback or indication when it will be done.</p> <p> </p> <p>Competing isps I work with several pharmacies 600+ who use interenet for their business and some depend on me to advise who is a stable ISP I urge you to engage me and offer me a solution to my problem and I would be happy to send my clients business your way.</p> <p> </p> <p>I feel MWEB has not taken ownership of their mistake and have taken my patronage forgranted ... </p> <p>I gave them time to assist and they dropped me like its hot.</p>