RP
Robert P
1 reviews | Active since May 2026
05 May 2026, 18:08
We wanted to change our password on our email address and could not do it online
We wanted to change our password on our email address and could not do it online. We were told to contact Mweb directly. We have placed many calls and used the Chatbot service and never actually managed to speak to an agent despite holding on for more than 2 hours at a time
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Mweb's replyOfficial
06 May 2026, 08:26Hi Robert, we understand how frustrating this must have been—spending that much time trying to reach someone, only to not get through, especially for something as important as securing your email account.
For password changes, the quickest and most reliable route is through your Mweb App or My Account portal, where you can manage your email settings directly without needing to wait for an agent. These platforms are designed to give you immediate control over your account, including password updates and security changes.
Here’s what to do next:
- Log in to your Mweb App or My Account
- Navigate to your email settings
- Select the password reset/change option
- Follow the prompts to update your password securely
If you’re unable to complete the change there, we’ll take ownership of getting this resolved for you without further delays.
Kind regards,
The Mweb Team
Mweb's reply06 May 2026, 08:26
Official
Hi Robert, we understand how frustrating this must have been—spending that much time trying to reach someone, only to not get through, especially for something as important as securing your email account.
For password changes, the quickest and most reliable route is through your Mweb App or My Account portal, where you can manage your email settings directly without needing to wait for an agent. These platforms are designed to give you immediate control over your account, including password updates and security changes.
Here’s what to do next:
- Log in to your Mweb App or My Account
- Navigate to your email settings
- Select the password reset/change option
- Follow the prompts to update your password securely
If you’re unable to complete the change there, we’ll take ownership of getting this resolved for you without further delays.
Kind regards,
The Mweb Team