CG
Christo G
1 reviews | Active since Jan 2025
10 Jun 2026, 18:25
We paying for a non existent service
I really wish I could put a zero tlrating because the service is none existent!! For the last few days we had very poor Ethernet and yesterday none. When you call the help Center you wait up to 2 hours for them to take ur call. And when they do take ur call they either drop the call or say sorry we need to get open serve to see what’s the problem. I have students that study online, and because I am blind I souly rely on my AI which also works with Wifi my security system and so camras all work off the landline so if something goes wrong who is to blame?????!??!!?? I do not advise anyone to work though Mweb because service is none existent and the service when talking to a consultant is just as poor. I will be seeking another company because this nonsense can not continue. It’s expensive to pay for their service and extra data because their service is off again. No man.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
11 Jun 2026, 08:29Hi Christo,
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when you’ve already spent so much time trying to get assistance. Not having a stable connection when you depend on it daily can be incredibly disruptive. That’s not the level of reliability and support you should be experiencing from your service.
We can see that you were able to reach an agent and that a fault has been logged on your account. Our Faults Follow‑up Team remains actively engaged with the network provider and continues to push for your connectivity to be restored as quickly as possible.
Your feedback has been shared with our Service Quality Team for both review and improvement, as ensuring faster resolutions and consistent support remains a key priority.
If you require any further assistance, please feel free to send a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when you’ve already spent so much time trying to get assistance. Not having a stable connection when you depend on it daily can be incredibly disruptive. That’s not the level of reliability and support you should be experiencing from your service.
We can see that you were able to reach an agent and that a fault has been logged on your account. Our Faults Follow‑up Team remains actively engaged with the network provider and continues to push for your connectivity to be restored as quickly as possible.
Your feedback has been shared with our Service Quality Team for both review and improvement, as ensuring faster resolutions and consistent support remains a key priority.
If you require any further assistance, please feel free to send a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 08:29
Official
Hi Christo,
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when you’ve already spent so much time trying to get assistance. Not having a stable connection when you depend on it daily can be incredibly disruptive. That’s not the level of reliability and support you should be experiencing from your service.
We can see that you were able to reach an agent and that a fault has been logged on your account. Our Faults Follow‑up Team remains actively engaged with the network provider and continues to push for your connectivity to be restored as quickly as possible.
Your feedback has been shared with our Service Quality Team for both review and improvement, as ensuring faster resolutions and consistent support remains a key priority.
If you require any further assistance, please feel free to send a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing connectivity issues, especially when you’ve already spent so much time trying to get assistance. Not having a stable connection when you depend on it daily can be incredibly disruptive. That’s not the level of reliability and support you should be experiencing from your service.
We can see that you were able to reach an agent and that a fault has been logged on your account. Our Faults Follow‑up Team remains actively engaged with the network provider and continues to push for your connectivity to be restored as quickly as possible.
Your feedback has been shared with our Service Quality Team for both review and improvement, as ensuring faster resolutions and consistent support remains a key priority.
If you require any further assistance, please feel free to send a direct message on Hello Peter, and we’ll gladly assist further.
Kind regards,
Mweb Team
CG
Christo G's updateReviewer Update
11 Jun 2026, 15:35How long is this going to take? It’s now day 3 that’s we are down and no communication. Who is going to pay for the data we need because your service is down. It’s every time use decide to do a update that something goes wrong. Yet Mweb is the first to dip into the debit order every month even with the terrible service. When is this going to be sorted out? Are you as Mweb going to refund me for the 3 days we been down? Or will I get discount? I’ve never experienced this and I work with many different companies
CG
Christo G's update11 Jun 2026, 15:35
Reviewer Update
How long is this going to take? It’s now day 3 that’s we are down and no communication. Who is going to pay for the data we need because your service is down. It’s every time use decide to do a update that something goes wrong. Yet Mweb is the first to dip into the debit order every month even with the terrible service. When is this going to be sorted out? Are you as Mweb going to refund me for the 3 days we been down? Or will I get discount? I’ve never experienced this and I work with many different companies
Mweb's replyOfficial
11 Jun 2026, 15:52Hello Christo
We have requested an urgent update as soon as possible from the above-mentioned teams and will continue to be here for you via private message for any further support or updates.
Kind regards,
The Mweb Team
We have requested an urgent update as soon as possible from the above-mentioned teams and will continue to be here for you via private message for any further support or updates.
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:52
Official
Hello Christo
We have requested an urgent update as soon as possible from the above-mentioned teams and will continue to be here for you via private message for any further support or updates.
Kind regards,
The Mweb Team
We have requested an urgent update as soon as possible from the above-mentioned teams and will continue to be here for you via private message for any further support or updates.
Kind regards,
The Mweb Team