VVDM
Vikesh Van Der Merwe
1 reviews | Active since Feb 2016
07 Apr 2026, 10:19
We need better service, honestly.
I'm trying to cancel my subscription because of Mweb's overall poor service. Last week Thursday I was on hold for over 2 hours before speaking to someone. Today, as I'm busy typing this, I'm on hold again for over an hour. This is unacceptable. Please can someone call me back so I can cancel my subscription with Mweb.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
07 Apr 2026, 10:42Hello Vikesh,
We’re very disappointed to hear that you’ve decided to cancel your subscription, and we completely understand how frustrating your recent experiences with long wait times must have been. This is not the level of service we aim to provide, and your feedback is important to us.
We have arranged for our Cancellations Team to reach out to you directly and provide further assistance to ensure your request is handled promptly.
If you would like any additional help or need to provide further details, please send us a direct message on Hello Peter so we can assist you promptly.
Kind regards,
Mweb Team
We’re very disappointed to hear that you’ve decided to cancel your subscription, and we completely understand how frustrating your recent experiences with long wait times must have been. This is not the level of service we aim to provide, and your feedback is important to us.
We have arranged for our Cancellations Team to reach out to you directly and provide further assistance to ensure your request is handled promptly.
If you would like any additional help or need to provide further details, please send us a direct message on Hello Peter so we can assist you promptly.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 10:42
Official
Hello Vikesh,
We’re very disappointed to hear that you’ve decided to cancel your subscription, and we completely understand how frustrating your recent experiences with long wait times must have been. This is not the level of service we aim to provide, and your feedback is important to us.
We have arranged for our Cancellations Team to reach out to you directly and provide further assistance to ensure your request is handled promptly.
If you would like any additional help or need to provide further details, please send us a direct message on Hello Peter so we can assist you promptly.
Kind regards,
Mweb Team
We’re very disappointed to hear that you’ve decided to cancel your subscription, and we completely understand how frustrating your recent experiences with long wait times must have been. This is not the level of service we aim to provide, and your feedback is important to us.
We have arranged for our Cancellations Team to reach out to you directly and provide further assistance to ensure your request is handled promptly.
If you would like any additional help or need to provide further details, please send us a direct message on Hello Peter so we can assist you promptly.
Kind regards,
Mweb Team
Mweb's replyOfficial
08 Apr 2026, 09:27Hi Vikesh, We completely understand how frustrating it is when a promised callback doesn’t happen, especially when you’ve scheduled around it. We’ve submitted a request for the team to reach out to you again, ensuring your callback is prioritised so your concerns can be addressed without further delay. We appreciate your patience while this is actioned. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:27
Official
Hi Vikesh, We completely understand how frustrating it is when a promised callback doesn’t happen, especially when you’ve scheduled around it. We’ve submitted a request for the team to reach out to you again, ensuring your callback is prioritised so your concerns can be addressed without further delay. We appreciate your patience while this is actioned. Kind regards,
The Mweb Team
The Mweb Team