MW
Magda W
1 reviews | Active since Jan 2018
07 Sept 2026, 13:55
We have moved the ag...
We have moved the agent that I talked to on Thursday told me if I pay the R249 Octitell will come and connect the wifi we need this connection urgently this is irritating to keep on phoning Mweb I have been a good client for years come on Mweb I'm waiting for my wifi
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 14:08Hi Magda,
We understand how frustrating it must be to be waiting for your service to be activated after moving premises, especially when you need the connection urgently. As a long-standing customer, we truly value your loyalty, and we can appreciate how disappointing this experience has been.Having reviewed the matter, we can confirm that the team handling your order remains actively engaged and is committed to seeing it through to resolution. They continue to work closely with the relevant parties to ensure your move order progresses and that your service is up and running as soon as possible.Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience and ensuring our customers feel supported throughout their journey with us.Should you require any further assistance , please feel free to send us a private message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting for your service to be activated after moving premises, especially when you need the connection urgently. As a long-standing customer, we truly value your loyalty, and we can appreciate how disappointing this experience has been.Having reviewed the matter, we can confirm that the team handling your order remains actively engaged and is committed to seeing it through to resolution. They continue to work closely with the relevant parties to ensure your move order progresses and that your service is up and running as soon as possible.Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience and ensuring our customers feel supported throughout their journey with us.Should you require any further assistance , please feel free to send us a private message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 14:08
Official
Hi Magda,
We understand how frustrating it must be to be waiting for your service to be activated after moving premises, especially when you need the connection urgently. As a long-standing customer, we truly value your loyalty, and we can appreciate how disappointing this experience has been.Having reviewed the matter, we can confirm that the team handling your order remains actively engaged and is committed to seeing it through to resolution. They continue to work closely with the relevant parties to ensure your move order progresses and that your service is up and running as soon as possible.Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience and ensuring our customers feel supported throughout their journey with us.Should you require any further assistance , please feel free to send us a private message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting for your service to be activated after moving premises, especially when you need the connection urgently. As a long-standing customer, we truly value your loyalty, and we can appreciate how disappointing this experience has been.Having reviewed the matter, we can confirm that the team handling your order remains actively engaged and is committed to seeing it through to resolution. They continue to work closely with the relevant parties to ensure your move order progresses and that your service is up and running as soon as possible.Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience and ensuring our customers feel supported throughout their journey with us.Should you require any further assistance , please feel free to send us a private message via Hello Peter, and we'll gladly take a closer look.
Kind regards,
Mweb Team
Best regards,