We have been trying to restore our email address for six weeks

Hi Alistair, 
We understand how frustrating this has been, especially after six weeks of trying to restore your email access without a resolution.To assist you properly and get this resolved as quickly as possible, please send us a private message with your Mweb email address and account details so we can investigate what is affecting the mailbox and engage the correct team.Once we have your details, we’ll be able to take this forward and work on restoring access.Kind regards,
 The Mweb Team.