We deal with systems not humans

I normally only complain when it is really necessary, and I think I have been a long enough client of MWEB to be able to state when I am not happy We have moved on the 30th of December to our new premises, I have been trying do the move process online since before Christmas, so the consultant told me now they only received my order on the 3 of January! Now I have to wait for the system, to activate my line, so we work with systems now and not humans? I am really shocked to see that the extra mile is not being walked by service providers anymore, and my completion date is marked at the 22/01, we work from home, we stream, kids play games online, we place orders online ect. How must we relate to this?